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To claim a refund, please follow these steps:

  • Email help@teddyred.com with your reason for returning, your order number and the item(s) you are returning
  • We will get back to you within 24 hours with a virtual returns form
  • We are happy to provide a refund as long as the following criteria are met:
    • The item was purchased from www.teddyred.com
    • The item is returned unworn and with the tag attached 
    • The item is returned in its original packaging
  • Please arrange delivery to: Teddyred, Unit 6 Kings Court, Kettering Parkway, NN15 6WJ
    • Once the item is received and assessed by our team, we will issue a full refund to the account that placed the order
    • For any enquiries or further information please email help@teddyred.com

    Terms and Conditions:

    • You have 28 days from when your parcel arrives to ship your return back to us
    • Orders must be returned in the same condition you received them in, including packaging and documentation, excluding the 'Thankyou for ordering' slip
    • We include the original delivery fee in the refund of the returned item, however we cannot refund the return delivery fee unless the item is faulty